Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Delivery times typically range between 15-25 business days.
Do you offer free shipping?

Yes, we offer free shipping on all products store-wide.
Can I track my order?

Absolutely. Once your order has been dispatched, you’ll receive a tracking number via email so you can monitor your delivery.
What happens if my order arrives damaged?


If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue so we can assist with finding a resolution.

Returns & Refunds

What is the return policy?

We accept returns on eligible items within 30 days of delivery, provided the product is unused, in original packaging, and in resellable condition.

Can I return a light if I change my mind?

Yes, change-of-mind returns may be accepted within the return period. Return shipping costs may apply unless otherwise stated.
How long do refunds take?

Once your return is received and inspected, refunds are typically processed within 5–10 business days back to your original payment method.
What if I received the wrong product?

Please contact us as soon as possible with your order details and photos, and we’ll arrange the correct item to be sent.

Products & Lighting Information

Are your lights suitable for Australian homes?

Yes, our lighting products are designed or selected to suit Australian standards and voltage requirements where specified.
What type of bulbs do your lights use?

This varies by product. Some fixtures include integrated LEDs, while others use replaceable bulbs such as E27, GU10, or G9 fittings. Please check the product specifications for details.
Are LED lights energy efficient?

Yes, LED lighting is highly energy efficient, long-lasting, and produces less heat compared to traditional lighting options.
What colour temperatures do you offer?

We offer a range of colour temperatures including warm white, neutral white, and cool white depending on the product.
Are outdoor lights weatherproof?

Outdoor-rated lights are designed to withstand weather exposure and include an IP rating indicating their level of protection against water and dust.

Installation & Compatability

Do your lights require professional installation?

For safety reasons, we recommend all hardwired lighting products be installed by a licensed electrician.
Are bulbs included with the lights?

Some products include bulbs or integrated LEDs, while others require separate bulb purchases. This information is listed on each product page.
Can your lights be installed on sloped ceilings?

Certain pendant lights and hanging fixtures are compatible with sloped ceilings. Please check the specifications or contact us for guidance.
What voltage are your lights compatible with?

Most products are compatible with standard Australian voltage requirements. Product specifications will confirm the voltage details.
Can outdoor lights be used indoors?

Yes, outdoor-rated lights can generally be used indoors, though indoor lights should not be used outdoors unless specifically rated for external use.

Orders & Payments

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?

Yes, all payments are processed through secure encrypted payment gateways to protect your information.
Can I cancel or change my order?

If your order has not yet been processed or dispatched, we may be able to make changes or cancellations. Contact us as soon as possible.
Will I receive an order confirmation?

Yes, an order confirmation email is automatically sent after your purchase is completed.
Why was my payment declined?

Payments may be declined for various reasons including incorrect details, insufficient funds, or bank security checks. Please contact your payment provider if needed.
Do you offer discount codes or promotions?

Yes, we occasionally run sales and promotions. Subscribe to our newsletter to stay updated on exclusive offers.

Warranty & Support

Do your products come with a warranty?

Yes, all of our products include a 1 year manufacturer’s warranty covering defects in materials or workmanship.
How do I make a warranty claim?

Please contact our support team with your order number, a description of the issue, and photos if applicable.
What is not covered under warranty?

Warranty coverage typically does not include improper installation, misuse, accidental damage, or normal wear and tear.
How can I contact customer support?

You can reach our support team through our contact page, chat icon, or by email for assistance with orders, products, or technical questions.
Do you provide lighting advice?

Yes, we’re happy to help with product recommendations, compatibility questions, and choosing the right lighting for your space.
What should I do if my light stops working?

Please first check the bulb, wiring, and power source. If the issue persists, contact our support team and we’ll help troubleshoot the problem.