Shipping policy

Free Shipping

We offer free shipping on all orders, with no minimum purchase required.

Processing Times

All orders are processed within 5–10 business days after payment is confirmed.

During peak periods, processing times may extend slightly.

Delivery Times

Estimated delivery times vary depending on your location and the specific product:

Please note these are estimates and not guaranteed timeframes.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this to monitor your delivery status at any time.

Shipping Delays

Occasionally, delays may occur due to factors outside our control, such as:

We appreciate your patience and understanding in these situations.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within 15 business days of the expected delivery date:

Please contact us at help@lucendihome.com with details and, if applicable, photo evidence
We will investigate and offer a replacement or refund where appropriate

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