Privacy policy

Lucendi Home ("we", "us", "our") operates this website and online store to provide customers with a curated lighting shopping experience ("Services"). This Privacy Policy explains how we collect, use, and handle your personal information when you visit, use, or make a purchase through our store.

Please read this policy carefully. By using our Services, you acknowledge that you have read and understood how we handle your information as described below.

Lucendi Home is powered by Shopify. Where Shopify collects or processes your information as part of providing our store platform, they do so in accordance with their own privacy policy, available at shopify.com/legal/privacy.

Personal Information We Collect

We may collect the following types of personal information depending on how you interact with our store:

Contact details including your name, email address, phone number, billing address, and shipping address.

Payment information including credit or debit card details and transaction history, processed securely through our payment providers.

Account information including your username, password, and account preferences if you create an account.

Order and transaction information including items purchased, order history, returns, and exchanges.

Communications you send us including customer support enquiries and any other messages.

Device and usage information including your IP address, browser type, and how you interact with our website, collected automatically through cookies and similar technologies.

How We Collect Your Information

We collect personal information directly from you when you place an order, create an account, contact us, or interact with our store. We also collect information automatically through your device when you browse our website, and from third party service providers such as Shopify and our payment processors.

How We Use Your Information

We use your personal information to process and fulfil your orders, arrange shipping and handle returns, send order confirmations and updates, respond to customer enquiries, send marketing communications where you have opted in, and improve our website and services.

We do not sell your personal information to third parties.

How We Share Your Information

We may share your information with Shopify to operate our store platform, shipping carriers to fulfil your orders, payment processors to handle transactions securely, and other service providers that support our business operations. We may also disclose information where required by law.

Your Rights Under the Australian Privacy Act 1988

As an Australian customer, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. These include the right to access the personal information we hold about you, request corrections to inaccurate information, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us at help@lucendihome.com.

Marketing Communications

We may send you promotional emails about our products and offers. You can unsubscribe at any time using the link in any marketing email. Unsubscribing from marketing emails will not affect order-related communications.

Cookies

Our website uses cookies to support website functionality, remember your preferences, and help us understand how visitors use our site. You can manage cookie settings through your browser at any time.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses SSL encryption. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact

For any privacy related questions or to exercise your rights, please contact us at help@lucendihome.com or through our Contact page.