Terms of service

Welcome to Lucendi Home. These Terms and Conditions ("Terms") govern your use of our website and online store. By visiting or purchasing from our store, you agree to be bound by these Terms along with our Privacy Policy.

The terms "we", "us", and "our" refer to Lucendi Home, a trading name of Liam Findlay, ABN: 49973275045, based in Brisbane, Australia.

1. Eligibility

By using our Services, you confirm that you are at least 18 years of age or the age of majority in your jurisdiction, and that you have the legal capacity to enter into a binding agreement.

2. Products

We make every effort to accurately represent our products including descriptions, images, and pricing. Please be aware that colours and appearance may vary slightly depending on your screen and device settings. Product availability is subject to change without notice.

3. Orders

Placing an order constitutes an offer to purchase. Your order is confirmed once you receive an order confirmation email from us. We reserve the right to decline or cancel any order at our discretion. If we cancel your order, we will notify you and issue a full refund.

Please review your order carefully before submitting. Once an order has been dispatched, it cannot be cancelled. Returns may be requested in accordance with our Returns and Refunds Policy.

4. Pricing and Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable. Shipping costs, if any, are displayed at checkout. We reserve the right to update pricing at any time without notice. The price charged will be the price displayed at the time your order was placed.

You agree to provide accurate and complete payment information. Payments are processed securely through our payment providers.

5. Shipping and Delivery

Orders are processed and shipped in accordance with our Shipping Policy. Delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers or circumstances outside our control.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Returns and Refunds Policy. We comply with the consumer guarantee provisions of the Australian Consumer Law (ACL).

Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the ACL.

7. Intellectual Property

All content on this website including text, images, logos, and product descriptions is the property of Lucendi Home or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site without our prior written consent.

8. Third Party Links

Our website may contain links to third party websites. We are not responsible for the content, accuracy, or privacy practices of those sites. Visiting third party links is at your own risk.

9. Limitation of Liability

To the extent permitted by law, Lucendi Home is not liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or products. Our liability is limited to the value of the product or service purchased.

Nothing in these Terms limits any rights you have under the Australian Consumer Law.

10. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

11. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of that state.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of our store after changes are posted constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, please contact us at help@lucendihome.com or through our Contact page.