Shipping policy

Free Shipping

We offer free shipping on all orders across Australia, with no minimum purchase required.

Processing Times

Orders are processed within 3 to 5 business days after payment is confirmed. During busy periods, processing may take a little longer. We will keep you updated if there are any significant delays.

Delivery Times

Estimated delivery times for Australian orders are 10 to 15 business days from the date of dispatch. These are estimates based on carrier schedules and are not guaranteed timeframes.

Delivery times can vary depending on your location, particularly for regional or remote areas of Australia.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your delivery at any time.

Shipping Delays

Occasionally delays occur due to factors outside our control, including carrier delays or high demand periods. We appreciate your patience and will always do our best to keep you informed.

Lost or Damaged Orders

If your order arrives damaged or has not arrived within 15 business days of the expected delivery date, please contact us at help@lucendihome.com with your order details and, where applicable, photos of any damage. We will investigate promptly and arrange a replacement or refund where appropriate.