Artiss Bed Headboard Queen Bedhead PU Leather Black

Free Shipping

We offer free shipping on all orders across Australia, with no minimum purchase required.

Processing Times

Orders are processed within 3 to 5 business days after payment is confirmed. During busy periods, processing may take a little longer. We will keep you updated if there are any significant delays.

Delivery Times

Estimated delivery times for Australian orders are 10 to 15 business days from the date of dispatch. These are estimates based on carrier schedules and are not guaranteed timeframes.

Delivery times can vary depending on your location, particularly for regional or remote areas of Australia.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your delivery at any time.

Shipping Delays

Occasionally delays occur due to factors outside our control, including carrier delays or high demand periods. We appreciate your patience and will always do our best to keep you informed.

Lost or Damaged Orders

If your order arrives damaged or has not arrived within 15 business days of the expected delivery date, please contact us at help@lucendihome.com with your order details and, where applicable, photos of any damage. We will investigate promptly and arrange a replacement or refund where appropriate.

30-Day Returns

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, the item must be unused, in its original condition, and include original packaging where possible.

How to Start a Return

Returns are accepted for Australian customers only.

To initiate a return, contact our support team at help@lucendihome.com or through our Contact page with your order number and reason for return. We will review your request and provide return instructions if approved.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

Refund Process

Once your returned item is received and inspected, we will notify you of the outcome. If your return is approved, a refund will be processed to your original payment method within 5 to 10 business days, depending on your bank or payment provider.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at help@lucendihome.com with your order details and photos or video evidence.

In these cases, we will offer a free replacement or a full refund. No return shipment is required for faulty or incorrect items.

Australian Consumer Law

Our returns policy is in addition to your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund. If a product has a minor failure, we may refund or replace it at our discretion.