Artiss King Single Bed Frame BedStory Mattress Set Pink Velvet Scallop Bedhead with 20cm Mattress

Processing Times

Orders are processed within 1 to 3 business days after payment is confirmed. During busy periods, processing may take a little longer. We will keep you updated if there are any significant delays.

Delivery Times

Estimated delivery times for Australian orders are 4 to 7 business days from the date of dispatch, meaning a total of approximately 5 to 10 business days from order confirmation to delivery. These are estimates based on carrier schedules and are not guaranteed timeframes.

Delivery times can vary depending on your location, particularly for regional or remote areas of Australia.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your delivery at any time.

Shipping Delays

Occasionally delays occur due to factors outside our control, including carrier delays or high demand periods. We appreciate your patience and will always do our best to keep you informed.

Lost or Damaged Orders

If your order arrives damaged or has not arrived within 10 business days of the expected delivery date, please contact us at help@lucendihome.com with your order details and, where applicable, photos of any damage. We will investigate promptly and arrange a replacement or refund where appropriate.

1-Year Warranty

All products purchased from Lucendi Home come with a 1-year warranty from the date of delivery, covering manufacturing faults and defects.

We do not offer change of mind returns. Please choose carefully and review product descriptions, dimensions, and images before purchasing, as we're unable to accept returns or exchanges simply because you've changed your mind.

How to Start a Warranty Claim or Report a Fault

Returns are accepted for Australian customers only.

If your item arrives damaged, defective, or different from what you ordered, or develops a fault covered under warranty, contact our support team at help@lucendihome.com or through our Contact page with your order number, a description of the issue, and photos or video evidence.

We will review your claim and get back to you with next steps.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at help@lucendihome.com with your order details and supporting photos or video.

In these cases, we will offer a free replacement or a full refund. No return shipment is required for faulty or incorrect items.

Warranty Claims (After 7 Days)

For faults that arise after the initial 7-day delivery window but within the 1-year warranty period, contact us at help@lucendihome.com with your order number, a description of the fault, and photos or video evidence. We will assess the claim and offer a repair, replacement, or refund as appropriate.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect, in which case no return shipment is required.

Refund Process

If a refund is approved, it will be processed to your original payment method within 5 to 10 business days, depending on your bank or payment provider.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund. If a product has a minor failure, we may repair, refund, or replace it at our discretion. Our 1-year warranty applies in addition to, and does not replace, these guarantees.